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Refund Policy


You must notify us within 14 days of receipt of your order by email at  with your customer order number and proof of purchase.

Products ordered online may be returned for a refund or exchange if they are returned unused, with tags attached and in their original condition and packaging.

Items which are returned with tags removed may not be accepted and returned to you without refund.

Once your return has been processed the refund can take up to 14 days.

Return Postage

To return unsuitable purchase(s) postage fees will not be reimbursed by DR POD, and you do so at your own cost, unless the item is faulty.

If you are returning your product by post, please include details of your order, your personal details and the best way for us to get in touch with you, otherwise we will be unable to process your refund or exchange.


We will email you once we have received your return. If there are any issues concerning your return, we will contact you.


Please contact us at  with any queries or questions.

If you believe your products are faulty, please contact us at This policy may change from time to time at our discretion.

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